Terms and Conditions

Updated: January 2021 

1. Services

1.1. Ying Goi Dim (“the Company”) operates the URL https://www.buyhongkongmasks.com (collectively as the “Online Shop”). The Online Shop allows customers (“you”) to purchase any of the Company’s merchandise and services (“the Services”).

1.2. By using the Online Shop, you agree to be bound by these Terms and Conditions and our Privacy Policy.  Please read them carefully.

1.3. We reserve the right to make changes to the Terms and Conditions from time to time without providing any prior notification. Your continued access and use of the Online Shop and the Services shall represent your unconditional acceptance of the latest version of the Terms and Conditions.

2. Order

2.1 We are responsible for managing and administering the Online Shop, arranging order processing and fulfilment for the merchandise you ordered.

2.2 When you place an order, you are making an offer to buy from the Company the merchandise you have specified at the price stated on the Online Shop for those merchandise.  

2.3 The merchandise can only be delivered to an address within the territory of the United Kingdom.

2.4 You cannot cancel an order once it has been submitted, even if our acceptance or rejection of your order is still pending.

2.5 After you make the order, an email will be sent to you to confirm the details of your order. 

2.6 We will update you via email with your tracking number when your order has been processed. 

2.7 The availability of the merchandise is shown online on the Online Shop and will be updated regularly.  However, the availability of the merchandise showed online should not be relied on as definite statements as to whether the merchandise you wish to purchase are actually in stock.

2.8 We reserve our right to not accept or cancel an order for any reasons at our sole discretion, including without limitation to the following:-

2.8.1 No sufficient stock to deliver the merchandise you have ordered;

2.8.2 One or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error, or an error in the pricing information.

2.9 If we cancel your order, we will notify you and arrange a refund in a timely manner.  You accept that we will not be obliged to offer any compensation for any other losses incurred or to be incurred by you.

3. Price and Payment

3.1 We accept PayPal and credit card payments through the PayPal portal (which accepts Visa, MasterCard and American Express).  When you place an order, you authorise us to debit your PayPal account or credit card the total amount of the order. 

3.2 We use a third-party payment service to process online transactions.  When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making any credit card transaction, and in no event shall any such losses in whole or in part be borne by us.

4. Delivery

4.1 We may deliver the merchandise in one or more instalments.  You agree and accept that under no circumstances will we accept cancellation of the order.

4.2 Ownership of the merchandise ordered will be transferred to you upon delivery to you.  Once merchandise has been received by you, they will be held at your own risk and we will not be liable for any loss or damage.

4.3 For delivery options and prices, please refer to the details offered during the payment process on the Online Shop.

4.4 Due to the products being shipped from Hong Kong, you agree and accept that a reasonable period of time is required to deliver the merchandise or the Services.

5. Linked Websites

5.1 Certain links in the Online Shop will take you outside the Online Shop.  Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. You agree that we shall not be responsible or liable for any loss or damage of any kind incurred as a result of the use of the services or the content of any linked website.

6. Promotion Code

6.1 Promotion code or coupon offered by us shall only be applicable for one-off purchase at the Online Shop subject to special terms and conditions.

6.2 Promotion code or coupon is neither refundable nor redeemable for cash.  Any unused amount will be forfeited.

6.3 We reserve the right to terminate or vary the above offers. In the event of any dispute, our decision shall be final and conclusive.